Customer care & Policy

All Products are handcrafTed with natural ingredients

Return policy

We take a lot of pride in hand pouring each and every one of our products.  Our melts and wickless candles are made using natural soy and coconut wax and natural fragrance oils that are long-lasting and safe.

Unfortunately, ALL products are not returnable or exchangeable. All sales are final!  Should you have any issues with ANY products such as a broken container. Please contact Lotus of Love within 24 hours when your item is delivered to you, along with pictures or video of the defective product and file a claim with your local postage service. Once your defective product has been reviewed. Lotus of Love will issue a store credit to the customer's email address on file within 3-5  business days.  Thank you! 

 

 

Privacy

Customer privacy is of the highest importance at Lotus of Love. In order to service our customers, we must store personal information. Personal information includes data provided to us by customers through our ordering system. This information includes name, address, phone, and product information. We consider this information to be the property of our customers. Lotus of Love will not share, sell, or disclose it to any outside body for any reason.

Safety information

Lotus of Love products are 100% soy or coconut wax with zero harsh additives such as:

No paraffin wax
No UV blocker

No phthalates

No harmful chemicals

Wickless candles are scented soy or coconut wax. Not only will they allow you to fill your home with exotic and earthly scents, but they are safer than wicked candles. Our products do not make use of flame with a wick, so there's no risk of burning, no smoke smell or soot to get on anything. Because our products are lead and toxic-free, you don’t need to worry about it accidentally spewing forth toxic chemicals into your home's air.

Scented wickless candle burning safety instructions:

Never leave a burning scented candle unattended. Allow the wickless candle to be heated up to 8 hours at a time.

-Keep candles away from children, pets, and flammable furniture.

-Stop burning your scented candle once it is 1.5cm from the base of the container – failure to do so can result in the  container to explode.

-Do not place or burn your scented candle on a heated surface (i.e. heater/fire/flammable products or any other heated surface), this will speed up the burn time and could cause the bottom of the candle to overheat and potentially explode.

-If burning more than one scented candle at a time leave at least 10cm between each candle.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Square Payments

- Zelle

*Scented candles are very particular. In other words, what you believe something should smell like may not be how another person describes it. We will do our best to give you an idea of the scent by listing some of the scented products used in each candle.